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Terms and Conditions

You can order and pay online by Credit Card, Debit Card or Paypal. All trees must be paid for prior to acceptance of order. If you wish to pay by cheque please phone us on 0345 111 8733 and we will send you a paper order form. Payment for delivery trees is taken over the phone or by invoice, please call for more details on 0345 111 8733.


Our Trees
All our trees are freshly cut especially for us. We stop taking orders on the Monday before the collection date to allow the team at the Christmas tree farm enough time to get all the trees cut. All trees are offered subject to availability. To make sure we cut one for you then please place your order before the deadline, as advertised on your area’s product page. For Delivery deadlines, please see the Returns,Refunds and Order changes page.

Satisfaction guarantee
We are confident that you will be delighted with our fresh, local Nordman firs. However, should you be in any way dissatisfied with your trees then simply contact us on 0345 111 8733 or email If you wish to cancel your order please let us know by seven days prior to collection or delivery. Please reply to the confirmation email we sent you, or to All profits from the sales of Caring Christmas Trees go to support the work of the Bethany Christian Trust.


Data protection
We will keep a record of your contact details for the purposes of processing your order and any follow up customer service requirements. We may also use this information to send you additional information from Caring Christmas Trees and the Bethany.

If you wish to be included in these mailings, please indicate this on the tick-box on the ordering page. You can unsubscribe at any time from any e-mail we send you by clicking the link at the bottom of the e-mail.

Caring Christmas Trees will not transfer your personal data to any third party without your consent, unless required to do so by law.

All credit card transactions are carried out in securely We use Wix Payments and Sage Pay for our payment systems which have been tested and verified as acceptable by an independent assessment company for compliance with the Payment Card Industry Data Security Standards.

Cookies and Privacy

We may also store information about you using cookies (files which are sent by us to your computer or other device) which we can access when you visit our site in future.

If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

By ordering a tree customers are deemed to have accepted these terms and conditions. These terms and conditions are governed by Scottish Law and subject to the exclusive jurisdiction of the Scottish Courts.

All rights, including copyright, in the content of these Caring Christmas Tree web pages are owned or controlled for these purposes by Bethany Enterprises Ltd. In accessing the web pages, you agree that you may only download any content for your own personal non commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of these web pages for any other purpose whatsoever without the prior written permission of Bethany Enterprises Ltd.

Caring Christmas Trees is a social enterprise operated by Bethany Enterprises Ltd, Company no SC142143.

Registered Office

65 Bonnington Road, Edinburgh, EH6 5JQ

Tel 0345 111 8733

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