Can I speak to a real person?
Yes, you can! Our Tree Order Hotline is 0345 111 8733, and the lines are open Monday to Friday, 9am to 5pm.

Can I choose my tree?
Yes, you can! When you place an order online, you choose what size tree you’d like. When you arrive at the collection point, show your confirmation email to the distribution volunteer and they will show you all trees of that size, help you to choose your tree, and net it for you to take home.

Can you tell me what the deadline is for placing my order?
Yes, we can! Our deadlines depend on where you’re collecting your tree from. It’s usually 12 noon on the Monday before you want to collect your tree. For exact dates, see the FAQ for the collection site you’ve chosen.

Tell me about these stands for my tree!
We know our customers love real Christmas trees – and they love them to stay green all through the Christmas season. Your cut tree needs water to stay green, so these stands have space for over 3 litres of water. Cinco stands have steel bolts which hold the tree upright however many decorations you use. They’re made out of a tasteful dark green plastic – so you can use it every Christmas.

I only want a tree, why do you need my contact details?
So we can send you confirmation of your order and verify your card details. We don’t pass your details on to anyone else, and you have the right to decline any mailings from us.

I don’t have a PayPal account; can I still purchase a Caring Christmas Tree?
Yes, you can! When you get to the payment processing screen instead of logging into PayPal, simply select the button marked “Check out as a Guest”. This will then take you on to a page where you can enter your card details as normal.

What’s all this about Mastercard Securecode?
Many banks have introduced measures to protect their customers from fraud. The box that pops up after you’ve filled in your tree choice, contact details and card details is to ensure that only the cardholder uses the card. Your bank can tell you more.

What’s all this about Verified by Visa?
Many banks have introduced measures to protect their customers from fraud. The box that pops up after you’ve filled in your tree choice, contact details and card details is to ensure that only the cardholder uses the card. Your bank can tell you more.

How do I know your site is secure?
There are two ways to check this on every website, whenever you’re on a page where you’re giving sensitive information. Firstly there is a small yellow padlock at the bottom right of your web browser. Secondly, the prefix in front of the website addresses (for example www.caringchristmastrees.com) changes from http to https – the s stands for secure.

Can I pay without using my card?
Yes, you can – fill in one of our paper order forms (call us on 0345 111 8733 or email us if you haven’t got one yet) and return it to us with a cheque, payable to Caring Christmas Trees, for the total amount.

I’ve ordered a tree online, however, I haven’t received the email confirmation.
Email us at [email protected] or phone us on 0345 111 8733, confirming your name, postal address and email address, and we’ll resend!

Can I collect my tree earlier that week?
Unfortunately this isn’t possible. Our customers tell us they want the freshest trees possible, so we don’t cut them until the last minute!

Do you do trees with root balls?
Unfortunately we concentrate only on beautiful, environmentally friendly, needle-last, Scottish-grown, cut trees.

Can I collect my tree earlier that day?
Unfortunately the distribution volunteers, who make the trees ready to meet their owners, are not on site until the times advertised, and only they know what you’ve ordered.

Why do I have to bring the email confirmation when I collect my tree?
Everyone wants one of our gorgeous trees – we want to make sure you get the one you paid for! It reminds you where, when & what you’re doing – and also confirms to our distribution volunteer that you really did buy a tree!

Can I purchase a tree on the day, instead of ordering online?
We ask customers to order their tree in advance, so that we can ask the tree farm to start cutting down the exact number of trees that will be required. Unfortunately this means it is not possible to guarantee that there will be any surplus trees at the distribution sites.

Caring Christmas Trees are freshly-cut, grade 1 standard Nordman Firs, grown in Scotland in managed, sustainable tree farms. Our trees are grown especially to be future Christmas trees.

We don’t just go into the forest and chop down trees willy-nilly – our trees are grown as crops so once they are harvested more are replanted, which helps to manage our countryside and green spaces.

Caring Christmas Trees are great for the environment, they produce oxygen when they are growing and when recycled after Christmas via a kerbside collection or at your local recycling centre they are as near to 100% Carbon Neutral as you’ll ever get.

Nordman firs are the most popular type of Christmas tree because they retain their needles very well, have glossy, deep green foliage and are an attractive shape. The needles, which point forward and grow round the branches, are soft and thick with white lines on the underside; the bark is smooth and grey. They are sourced from members of the British Christmas Tree Growers Association who ensure high environmental standards.

For tips on how to keep your tree in the best condition, visit Care of Christmas Trees on the British Christmas Tree Growers Association website.

Patrick Moore, founder of Greenpeace says,
I often say that one way to protect the environment is to choose renewable materials and energy wherever possible. Artificial trees are made from non-renewable plastics and petroleum-based products. Although some people claim that these trees last a lifetime, most are thrown away within nine years – and remain in landfill sites for centuries.

Roger Hay: British Christmas Tree Growers Association
‘Real Christmas trees are absolutely the solution to environmental sustainability. Absorbing Carbon Dioxide and giving off oxygen during the growing cycle, yet completely recyclable after use, the real tree compares with the artificial tree which is manufactured from plastic and metal on the other side of the world and will lie in a landfill site for 100’s of years. Think of the planet when you buy your tree.’

We’re delighted you want to volunteer with Caring Christmas Trees!

All the information about dates, times, what you’ll be doing, as well as sign up is available here:

Ayr

Edinburgh & Lothians

Fife

Glasgow & West

If you have questions, you can email us at [email protected]