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F . A . Q .

Got questions about Caring Christmas Trees?

Check out below to find some answers. If your question hasn't been answered, please get in touch.

Can I speak to a real person?
Yes, you can! Our Tree Order Hotline is 0345 111 8733, and the lines are open Monday to Friday, 10am to 4pm. 

How can I get my tree?

This year, we are offering three ways to get your perfect tree: click and collect, delivery, and walk-in. If you would like to collect your tree from one of our sites, or have it delivered to your home, you can place an order online or by calling our friendly CCT team! You will be able to choose your tree and select a collection or delivery date that works for you.
For walk-in options, please see below question on missed dates. 


When can I collect my tree?

We have four collection dates in December for you to choose from, at convenient sites across Edinburgh, Glasgow, Fife and East Lothian. Find your local collection site here.

The collection dates are:

  • Saturday 2nd December 

  • Friday 8th December

  • Saturday 9th December

  • Saturday 16th December

When can I get my tree delivered?
Our delivery dates begin on Monday 20th November and trees will be delivered between 9am and 5pm (Monday to Friday).

  • Edinburgh - Monday 20th November - Tuesday 19th December (excluding 27th November, 5th and 13th December)

  • Glasgow - Monday 27th November, Tuesday 5th December and Wednesday 13th December only.

**Please note: we cannot guarantee a specific delivery time.

Can I change my size of tree after ordering?

If you would like to change the size of your tree, please contact us via phone or email and we can sort this out for you.

How do I get a tree if I missed collection and delivery dates?

If you didn't order in time to book a collection or delivery slot, but you would still like to order a tree, please call us on 0345 111 8733 to discuss collection or walk in options at our office premises on Bonnington Road.

Do you sell potted Christmas trees?

No, we don't sell potted Christmas trees. The Caring Christmas Trees project is very focused on sustainability - we believe that the trees we sell should help people and help the planet.


Many people believe that potted trees are more sustainable because they can be re-potted after Christmas. However, the majority of potted tree species cannot survive the climate in the UK, so they are shipped from Europe and then returned, which results in a large carbon footprint. In addition, those trees that do stay in Scotland will rarely survive being potted outside after Christmas, but equally will not thrive if kept in the same pot year round. 

Our beautiful trees are grown locally and freshly cut at a dedicated Christmas tree farm in West Lothian, ensuring top quality trees at a low carbon cost. We provide care instructions when you purchase a tree to ensure it stays beautiful, as well as sustainability tips so you can reuse your tree at the end of the festive season! 

What do I need to bring with me to the collection site?

Bring your confirmation email with you, on your phone or printed out, to ensure that we give you the right size of tree at the right time.

Can I choose my tree?

Yes! You’ll be shown a variety of trees in the size that you ordered. Pick the one you want and our friendly volunteers will net it for you.

​If you would like more information about Caring Christmas Trees, please do contact us by email or phone.

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