FAQs

​Can I speak to a real person?

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Yes, you can!

 

Our Tree Order Hotline is 0131 561 8948, and the lines are open Monday to Friday, 10am to 4pm. 

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How can I get my tree?

 

​This year, we are offering three ways to get your perfect tree: collection, delivery, and walk-in.

 

If you would like to arrange to collect your tree from one of our collection sites, or to have it delivered to your home, you can place an order online or by calling our friendly CCT team! You will be able to choose your tree and select a collection or delivery date that works for you.

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Please note that we are operating a cashless policy for all walk-ins apart from our Bonnington Road (Bethany Offices) collection point. Thank you for your understanding.

 

When can I collect my tree?

 

​We have five collection dates in November and December for you to choose from, with sites operating across Edinburgh, Glasgow, East Lothian, and Fife. Find your local collection site and dates here.

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When can I get my tree delivered?

 

Our delivery dates begin on Monday 17th November and trees will be delivered between 9am and 5pm (Monday to Friday).

 

Edinburgh - Monday 17th November to Friday 19th December

(excluding weekends).

 

Glasgow - Monday 24th November, Tuesday 2nd December, and Wednesday 10th December only.​

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*Please note, we cannot guarantee a specific delivery time.

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Can I change my size of tree after ordering?

 

​If you would like to change the size of your tree, please contact us via phone or email and we can help you choose a more appropriate size.

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Can I buy a tree bigger than 9ft?

 

Absolutely! We sell trees ranging in size from 10-12ft and 12-14ft. If you would like to order one of these larger trees, please contact our team and we would be happy to help!

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How do I get a tree if I missed collection and delivery dates?

 

​If you didn't order in time to book a collection or delivery slot but would still like to order a tree, please call us on 0131 561 8948 to discuss collection or walk-in options at our office premises on Bonnington Road.

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Do you sell potted Christmas trees?

 

​No, we don't sell potted Christmas trees. The Caring Christmas Trees project is very focused on sustainability. We believe that the trees we sell should help people and help the planet.

 

Many people believe that potted trees are more sustainable because they can be re-potted after Christmas. However, the majority of potted tree species cannot survive the climate in the UK, so they are shipped from Europe and then returned, which results in a large carbon footprint.

 

In addition, those trees that do stay in Scotland will rarely survive being potted outside after Christmas, but equally will not thrive if kept in the same pot year round. 

Our beautiful trees are grown locally and freshly cut at a dedicated Christmas tree farm in West Lothian, ensuring top quality trees at a low carbon cost. We provide care instructions when you purchase a tree to ensure it stays beautiful, as well as sustainability tips so you can reuse your tree at the end of the festive season! 

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What do I need to bring with me to the collection site?

 

​Please bring your confirmation email with you, on your phone or printed out, to ensure that we give you the right size of tree at the right time.

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Can I choose my tree? (collection and walk-in)

 

​Yes! You’ll be shown a variety of trees in the size that you ordered. Pick the one you want and our friendly volunteers will net it for you.

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​If you would like more information about Caring Christmas Trees, please contact us by email or phone.​