F . A . Q .

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Can I speak to a real person?
Yes, you can! Our Tree Order Hotline is 0345 111 8733, and the lines are open Monday to Friday, 10am to 4pm. 

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Can I order a tree for delivery?

Yes! We can get your trees delivered, you can order online or call up our team and choose your tree and delivery date. Find out more here.

 

When is the deadline for ordering a collection tree?

The deadline for ordering a collection tree is noon on the Monday before the weekend you collect.

This means the deadlines are :

• Friday 25th of November for collection on the 3rd December

• Friday 2nd of December for collection on the 9th and 10th December

 

Can I change my size of tree after ordering?

If you make this decision before our order deadline, we can refund your original order and you can place a new one.

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I missed the deadline, can I still order?

Unfortunately, the deadline is fixed, as we need to give the farm enough time to chop the trees down for our order and give the trees a chance to rest so that they don’t drop their needles when moving indoors. Please call us on 0345 111 8733 to discuss collection at our office premises on Bonnington Road.

 

What do I need to bring with me to the collection site?

Bring your confirmation email with you, on your phone or printed out, to ensure that we give you the right size of tree at the right time.

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Can I choose my tree?

Yes! You’ll be shown a variety of trees in the size that you ordered. Pick the one you want and our volunteers will net it for you.

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​If you would like more information about Caring Christmas Trees please do contact us by email or phone.

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