Returns, Refunds and Order Changes
The order deadlines are:
Noon, Monday 7th December for collection on 11th and 12th December
Noon, Monday 14th December for collection on 19th December
If you need to cancel your order and would like a refund, this must be requested before the order deadline for your chosen collection date. We cannot refund a purchase prior to collection if the order deadline has passed.
After collection, if your tree suddenly loses all of it's needles or you have an issue with it's quality, we can provide you with a refund or replacement tree.
If you need to change your order (change collection site or tree size, or add a tree stand to your order) this is possible if requested before the order deadline. It is not possible to change collection site or tree size after the order deadline for your chosen collection date.
If you need to change the date of your collection, this must be requested before the first order deadline.